At Emeralds, we carefully pack every order and work with trusted delivery partners to get it to you safely.
Order Processing
Once your order is placed, we begin processing it for dispatch.
You will receive an order confirmation using the contact information provided at checkout.
Processing times may vary during:
· Sales
· New launches
· Festive periods
· High-order-volume periods
· Public holidays
Delivery Address
Please make sure your delivery information is complete and accurate.
This includes your:
· Name
· Phone number
· House/building details
· Street/area
· City
· Province
· Postal code, where applicable
Emeralds cannot be responsible for delays caused by incorrect or incomplete information.
Delivery Time
The estimated delivery time will be communicated at checkout or with your order.
Delivery times may vary because of:
· Courier operations
· Weather
· Public holidays
· High order volumes
· Remote locations
· Unforeseen circumstances
Delivery timelines are estimates and may occasionally change.
Delivery Charges
Applicable delivery charges will be shown during checkout or communicated before your order is completed.
Charges may vary depending on location, order value and promotional offers.
Cash on Delivery
Where available, Cash on Delivery orders must be paid in full to the courier at the time of delivery.
COD availability may vary by location or order.
Order Tracking
Where tracking is available, tracking information may be shared with you through the contact details provided at checkout.
Delivery Attempts
Our courier partner may make delivery attempts using the phone number and address provided by you.
If delivery cannot be completed because the customer is unavailable, unreachable, provides an incorrect address or refuses the parcel, additional delivery arrangements or charges may apply.
Damaged Parcel
If your parcel appears visibly damaged at delivery, please record the condition where possible and contact Emeralds promptly.
For damaged or defective products, please refer to our 7 Days Easy Return and 7 Days Exchange policies.
Change of Address
Need to change your delivery address?
Contact us as soon as possible.
We may not be able to change the address once the order has been dispatched.
Delayed or Lost Orders
If your order is significantly delayed or appears to be lost, Emeralds will coordinate with the relevant courier to investigate the shipment.
International Orders
Where international delivery is available, customs duties, import taxes or clearance charges may apply.
Such charges may be the responsibility of the customer unless otherwise stated.
Contact Us
For delivery-related questions, please contact Emeralds through the official contact details available on emeraldspk.com.
Emeralds — Delivered with Care.