At Emeralds, your privacy matters to us. We collect only the information we need to process your orders, provide customer support, improve your shopping experience and keep our services secure.
By using emeraldspk.com, you agree to the practices described below.
What Information Do We Collect?
When you shop with us, we may collect:
· Name
· Phone number
· Email address
· Billing and delivery address
· Order and purchase details
· Information you provide to Customer Care
· Information required for returns, exchanges or refunds
When you browse our website, we may also collect technical information such as your device type, browser, IP address, pages visited and website activity through cookies and similar technologies.
How Do We Use Your Information?
We use your information to:
· Process and deliver your orders
· Confirm payments and send order updates
· Handle returns, exchanges and refunds
· Respond to your questions
· Improve our website and services
· Prevent fraud and unauthorized activity
· Send promotional communications where you have subscribed
· Meet applicable legal or regulatory requirements
Payment Information
Online payments may be processed through third-party payment gateways, banks or financial institutions.
Emeralds does not intentionally collect or store your OTP, ATM PIN, online-banking password or similar confidential banking credentials through ordinary customer communications.
Please never share these details with anyone claiming to represent Emeralds.
Who Can We Share Your Information With?
We do not sell or rent your personal information to third-party marketing companies.
We may share necessary information with trusted service providers such as:
· Courier and delivery partners
· Payment providers
· Website and technology providers
· Analytics or advertising services
· Customer-support providers
· Government or legal authorities where required by law
We only share information reasonably necessary for the relevant service or purpose.
Cookies
Emeralds uses cookies and similar technologies to help our website:
· Remember your preferences
· Keep your shopping cart working
· Understand website usage
· Improve website performance
· Measure marketing and advertising
You can manage or delete cookies through your browser settings.
Marketing
If you subscribe to Emeralds’ marketing communications, we may send you updates about:
· New collections
· New launches
· Sales and offers
· Campaigns
· Brand news
You can unsubscribe from promotional communications at any time.
You will still receive essential messages relating to your orders, payments, delivery, returns or exchanges.
How Long Do We Keep Your Information?
We keep your information only for as long as reasonably necessary for business, legal, accounting, security or customer-service purposes.
When information is no longer required, we may securely delete or anonymize it.
Your Privacy Rights
Subject to applicable law, you may contact us to:
· Ask about the information we hold about you
· Correct inaccurate information
· Request deletion where legally possible
· Manage your marketing preferences
· Raise a privacy concern
Third-Party Websites
Our website may contain links to third-party websites or services.
Their privacy practices are governed by their own policies, and Emeralds is not responsible for the privacy or security practices of websites we do not control.
Our Commitment
At Emeralds, we consider your information an Amanah — a trust.
We believe in conducting business with honesty, transparency and fairness, and we take reasonable measures to protect the information entrusted to us.
Changes to This Policy
We may update this Privacy Policy when our services, technology or applicable requirements change.
The latest version will always be available on emeraldspk.com.
Contact Us
For privacy-related questions or concerns, please contact us through the official contact details available on emeraldspk.com.
Emeralds — Your Trust. Our Responsibility.