At Emeralds, we want your checkout experience to be simple, secure and transparent.
Payment Methods
Available payment methods will be displayed at checkout and may include:
· Cash on Delivery
· Credit/debit card
· Bank or digital payment methods
· Other payment options available through our payment partners
Available methods may vary depending on your location and order.
Online Payments
Online payments may be processed through a secure third-party payment gateway, bank or financial institution.
Emeralds does not ask customers to share their:
· OTP
· ATM PIN
· Card PIN
· Online-banking password
· Other confidential banking credentials
Please never share these details with anyone claiming to represent Emeralds.
Payment Confirmation
Prepaid orders are processed after successful payment confirmation.
If a payment fails, remains pending or cannot be verified, we may contact you before processing the order.
Cash on Delivery
Where COD is available, the full order amount must be paid to the courier upon delivery.
COD may not be available for certain locations, products or order values.
Order Cancellation
You may request cancellation before your order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and our Return Policy may apply.
Emeralds may also cancel an order where there is a genuine stock, payment, pricing, delivery or security issue.
Refunds
If a refund is approved, it will be processed according to the applicable payment method and our 7 Days Easy Return Policy.
The time required for the refund to appear may depend on your bank or payment provider.
Exchange Price Difference
If your replacement item costs more, you will need to pay the difference.
If it costs less, the applicable difference will be handled according to our exchange procedure.
Discounts & Promotional Codes
Promotional codes and discounts may have specific terms, including:
· Expiry dates
· Selected products
· Minimum purchase requirements
· Limited availability
· Restrictions on combining offers
The terms displayed with a promotion will apply to that offer.
Credit Vouchers
Where Emeralds provides a credit voucher or store credit, its value, validity and usage conditions will be communicated at the time it is issued.
Credit vouchers are not exchangeable for cash unless expressly stated otherwise.
Payment Security
Please make payments only through the official Emeralds website or authorized payment channels.
If you receive a suspicious payment request claiming to be from Emeralds, please contact us before making any payment.
Payment Disputes
If you believe you have been charged incorrectly or twice for the same order, contact us with your order and transaction details so we can investigate.
Taxes & Additional Charges
Where applicable, taxes, delivery charges, customs duties or other charges will be communicated before completion of the transaction.
For international orders, destination-country duties and taxes may apply.
Privacy
Payment-related information is handled according to our Privacy Policy.
Contact Us
For payment-related questions, please contact Emeralds through the official contact details available on emeraldspk.com.
Emeralds — Secure. Simple. Trusted.