7 DAYS EASY RETURN

At Emeralds, we want you to shop with confidence.

If something isn’t right, you can request a return within 7 calendar days of receiving your order, subject to the conditions below.

Return Eligibility

Your item must be:

·       Unworn and unused

·       Unwashed

·       Unaltered

·       Free from stains, marks or perfume

·       Returned with all original tags attached

·       In its original packaging

·       Accompanied by your order number or proof of purchase

How to Request a Return

Contact Emeralds Customer Care within 7 days of delivery through the official contact details available on emeraldspk.com.

Please provide:

·       Order number

·       Product name

·       Reason for return

·       Photos, if required

Our team will review your request and provide the return instructions.

Return Inspection

All returned items are inspected before approval.

A return may be declined if the item has been:

·       Worn

·       Washed

·       Altered

·       Damaged after delivery

·       Stained or marked

·       Exposed to perfume

·       Returned without original tags or packaging

Non-Returnable Products

For hygiene and product-specific reasons, some products may not be eligible for return, including:

·       Opened or used fragrances

·       Products specifically marked Non-Returnable

·       Items that have been worn, washed or altered

Any product-specific restriction will be clearly mentioned on the product page before purchase.

Sale Items

Sale or promotional items may have different return conditions.

If a sale item is non-returnable, this will be clearly stated before purchase.

Wrong, Damaged or Defective Items

Received the wrong item, wrong size or a damaged/defective product?

Please contact us promptly.

After verification, Emeralds will provide an appropriate solution, which may include:

·       Replacement

·       Exchange

·       Return

·       Refund

Return Shipping

For a change-of-mind return, applicable return shipping charges may be borne by the customer.

If the return is due to an error by Emeralds or a verified product defect, Emeralds will make reasonable arrangements regarding the return shipping cost.

Refunds

Once your return is received and approved, the eligible refund will be processed according to our Payment Policy.

Original delivery charges may not be refundable for change-of-mind returns.

Important

The 7-day period starts from the date your order is delivered.

Nothing in this policy is intended to restrict any consumer right that cannot legally be restricted.

At Emeralds, we believe in honest, fair and transparent dealings.

Emeralds — Your Confidence, Our Commitment.

7 DAYS EXCHANGE

Need a different size or want to exchange your purchase?

At Emeralds, you can request an exchange within 7 calendar days of receiving your order.

Exchange Eligibility

Your item must be:

·       Unworn and unused

·       Unwashed

·       Unaltered

·       Undamaged

·       Free from stains, marks or perfume

·       Returned with original tags attached

·       In its original packaging

·       Accompanied by your order number or proof of purchase

Size Exchange

You can request a different size within the 7-day exchange period.

All exchanges are subject to availability.

If your requested size is unavailable, Emeralds will offer an appropriate alternative where possible.

Colour or Product Exchange

Where applicable, you may exchange your item for another available colour or eligible product.

If the replacement is more expensive, you will need to pay the difference.

If the replacement is less expensive, the applicable difference will be handled according to Emeralds’ exchange procedure.

How to Request an Exchange

Contact Emeralds Customer Care within 7 days of delivery.

Please provide:

·       Order number

·       Product name

·       Required size/colour

·       Replacement product, if applicable

Our team will guide you through the process.

Exchange Inspection

All exchange items are inspected before the replacement is dispatched.

An exchange may be declined if the item has been worn, washed, altered, damaged, stained, perfumed or returned without its original tags and packaging.

Wrong or Defective Items

If Emeralds sends you the wrong product, wrong size or a damaged/defective product, please contact us promptly.

After verification, Emeralds will arrange an appropriate exchange or alternative solution.

Where the issue is due to an error by Emeralds, reasonable arrangements will be made regarding applicable exchange shipping costs.

Non-Exchangeable Products

Some products may not be eligible for exchange, including:

·       Opened or used fragrances

·       Products specifically marked Non-Exchangeable

·       Items that have been worn, washed or altered

Any product-specific restriction will be clearly stated before purchase.

Sale Items

Sale and promotional products may have different exchange conditions.

If a sale item is non-exchangeable, this will be clearly mentioned before purchase.

Exchange Shipping

For customer-requested exchanges, such as a change of size or colour, applicable exchange shipping charges may be borne by the customer.

Important

The 7-day exchange period begins from the date your order is delivered.

All exchanges are subject to product availability and inspection.

Emeralds is committed to handling every genuine exchange request with fairness, transparency and care.

Emeralds — Quality You Can Trus